常见问题解答

Frequently Asked Questions (FAQs)

1. Where are you located?
Beauty Diary is based in Melbourne, Australia.
We operate both online and physical retail stores.

Our store locations include:
- Shop 349 Whitehorse Rd, Balwyn VIC 3103, Australia
- Shop G10/847 Whitehorse Rd, Box Hill VIC 3128, Australia

2. Are your products authentic?
Yes. All products sold on Beauty Diary are 100% authentic.
Our products are sourced from authorised suppliers and reputable distributors in Japan and Korea.
We do not sell counterfeit or imitation products.

3. Where do you ship from?
All orders are shipped from our local stock in Australia.
We do not ship products directly from overseas.

4. How long does delivery take?
Orders are usually processed within 1 business day.
Standard delivery within Australia typically takes 1–3 business days, depending on your location.

5. Do you offer in-store pickup?
Yes. Customers may choose in-store pickup from our Melbourne retail locations.
Pickup details will be provided after the order is placed.

6. Do you ship internationally?
At this time, we only ship within Australia.

7. What is your return and refund policy?
We comply with Australian Consumer Law.

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.
Change of mind returns may be accepted within 7 days if the product is unused, unopened, and in its original packaging.

Please refer to our Refund Policy page for full details.

8. How can I contact customer support?
You can contact us using the details below:

Email: accounts@beautydiary.com.au  
Phone: +61 426 778 555  

9. Who operates Beauty Diary?
Beauty Diary is operated by MTY INTERNATIONAL CO PTY LTD,
an Australian registered company.

10. How is my personal information handled?
We respect your privacy and handle personal information in accordance with our Privacy Policy.
Please refer to our Privacy Policy page for more information.